THEFT!!!!!

My wife went to the MTN store in Highveld Mall in order to retrieve her upgrade on 25.10.2017 she was informed that she is not eligible for an upgrade until 01.11.2017 and the special that MTN was and still is running would still be available in the month of November. On the 01.11.2017 she went back to the shop to retrieve her upgrade as she was informed. She inquired about the special, Samsung S8 with an additional device (Samsung J5) for R679.00 x 24, she was told that the special was no longer available so she would have to take another deal of the S8 alone otherwise she would be leaving without her upgrade. She decided to take the device as she does travel a fair distance.

When my wife got back to her office she went on the MTN's website and saw that the special was still valid for 30 days from 01.11.2017. She then looked at the contract that they had given her and she signed, the contract stated that they had given her the special for the price advertised and the package which the special consisted of. This package is R50.00 more expensive as opposed to taking the normal contract without the additional devices.

The next day (02.11.2017) she went to the store to inquire about this regard and where her extra devices were as she is paying for them. The store subsequently informed her that they did not have the devices in stock and that they would need to order ( which is fine by me no problem there) but then they also further informed her that she would have to hand the 2 devices back to them and they would have to cancel her contract and wait until they had devices available which would be more or less a week.

I gave the store call to clear this up now and the gentleman that answered the phone told me he is aware of this situation and the only way that we would receive our devices is by cancelling the current upgrade contract and reapply in a weeks time when they had devices available due to there stock not balancing if they gave us the contract that WE WERE ALREADY ON!!!

MTN headoffice informed us that they would courier the devices to us and that the store had blind sided us.

I believe this is unacceptable and for a store to be doing this is extremely ********* and dishonest . We have been with MTN for a good couple of years and never had a problem as such I understand that the stores are franchised out and unfortunatly this specific store at, Highveld Mall Witbank is an extreme weak link in a company looking for, growth in an economy that is struggling.