SK
Simone K

1 reviews | Active since Oct 2017

04 Oct 2017, 13:11

Theft

MTN refunded me 2 months ago for incorrect billing and usage charges so I was happy and settled then I cancelled my internet usage at the end of July and was told the billing runs from the 10th so I would be charged end August and I was charged over R1200 but told by September it would be correct. My normal charge is R449 but again this month I was charged R990.00!!!! I have called and told to wait as they can see something wrong but it takes 7-14 days.. I need my money and I want my money!!!!! As well I am tired of being told that I must restrict background data as I queried why my data is gone in 3 days... I have been happy for years but since May this year my gigs are flying and I am doing the same things I have been doing for years... I have been with company for years and always praised them but MTN is becoming a bunch of *******!!!!!

0
Replies (2)
MTN South Africa
MTN South Africa's reply12 Oct 2017, 07:37
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred..

Kindly be advised that the billing department has finalized the investigation.

The credit for the data charges on the September invoices has been added on the October invoice. The account is in a credit of R98.55.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

SK
Simone K's update12 Oct 2017, 08:42
Reviewer Update
NOT HAPPY AT ALL...... I would like a detailed explanation....I am 998.00 out and I want to know how did you get to this amount when I cancelled internet