1 reviews | Active since Apr 2014
<p>Good morning </p> <p> </p> <p>I am really upset about the way i was **** to by MTN and ****** from by MTN.</p> <p> </p> <p>I cncelled my contract at the end of May and i was told over a recorded telephone conversation that my account will be debited for the last time at the end of July with and amount of R 304.00. At the end of August an amount of R 699.00 was taken from my acount by MTN WITHOUT MY COSENT!!</p> <p> </p> <p>I have contacted MTN but no responce was receieved.</p> <p> </p> <p>in addition to this i am extremely annoyed as the device i purchased was faulty from day one and for the two years that i have had it it was hardly working.</p> <p> </p> <p>I URGENTLY need the money back in my account.</p> <p> </p> <p>Kind regards</p> <p>Tassney Jacobs</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have noted that you have been requested to email your certified ID copy and affidavit because there was an upgrade that was done on 20/07/2016. Kindly email the documents for the matter to be investigated by our ***** department.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have noted that you have been requested to email your certified ID copy and affidavit because there was an upgrade that was done on 20/07/2016. Kindly email the documents for the matter to be investigated by our ***** department.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
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