THEFT!!!
<p>In January, I received a call from the manager of MTN-Lakeside Mall. Somebody was attempting a ********** upgrade on my account. The SAPS were called and the individual arrested and charged with *****.</p> <p>Documentation to the effect that a ********** upgrade was transacted, was sent to MTN's ***** department, for reversalof the additional charges (almost R600-00 per month).</p> <p>I gave MTN a "breather period" of 2 months in which to refund this extra amount being charged to my monthly account, but alas!!! it appears that these ever-so--efficient, super-duper staff are unable to arrange for a ****-up in a brewery, let alone process a reversal.</p> <p> </p> <p>I have spoken to their help line on 808, and even to one MZAMO MATHNJWA, who is supposedly a supervisor in their billing department. He and I traded emails for a day or two, then he went silent. Our last communication was on 13-April. Mzamo has yet to respond to further emails from me.</p> <p> </p> <p>on 5-MayIplaced a post on MTN's Facebook page, and someone with the initials "TM" responded, requesting my account details. This was sent back just over two hours later... I am still waiting!!!</p> <p> </p> <p>The amount in question now stands at approximately R3000-00 that is owed to me. IfI don't continue paying the indicated amount on your statement every month, you just disconnect me.</p> <p> </p> <p>I WANT TO KNOW NOW... JUST WHAT THE HELL MUST I DO TO GET MY MONEY BACK FROM YOU USELESS THIEVING *******?</p>
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MTN South Africa's replyOfficial
23 May 2016, 08:46Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to our Operation Admin division to assist with the credit for ********** upgrade done. A notification will be sent to advise and complete process.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply23 May 2016, 08:46
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to our Operation Admin division to assist with the credit for ********** upgrade done. A notification will be sent to advise and complete process.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
's updateReviewer Update
06 Jun 2016, 08:37KEVIN,
You and you rdepartment have now had TWO WEEKS in which to do something about this... and guess what. F&$@ ALL has happened!!!
You people are not worth the title of "Customer Service" or whatever other fancy name you care to give yourselves.
I strngly urge you collectively to pull your fingers from your A$$holes, and do the job you're being paid for... oh wait, that's what you're doing now; silly me for thinking that you would actually refund your client. You're being paid to make it as difficult as possible for me to get back what is rightfully MINE!!!
F*(king worthless / useless / no-good / good-for-nothing bunch that you are!
's update06 Jun 2016, 08:37
Reviewer Update
KEVIN,
You and you rdepartment have now had TWO WEEKS in which to do something about this... and guess what. F&$@ ALL has happened!!!
You people are not worth the title of "Customer Service" or whatever other fancy name you care to give yourselves.
I strngly urge you collectively to pull your fingers from your A$$holes, and do the job you're being paid for... oh wait, that's what you're doing now; silly me for thinking that you would actually refund your client. You're being paid to make it as difficult as possible for me to get back what is rightfully MINE!!!
F*(king worthless / useless / no-good / good-for-nothing bunch that you are!