THEE WORST SERVICE EVER FROM MTN TILL TO DATE !!!!

WORST SERVICE EVER FROM MTN TILL TO DATE

In 2020 February I embark on a contract with MTN ***) which was agreed to be for two (2) years and was supposed to expire by the end of February 2022 according to my knowledge. I then received a call mid-January 2022 from MTN retention unit consultant to propose for an upgrade/ new package since my contract was coming to an end and did not take the offer. Hoping that the contract has ended in February and to my surprise a debit order was done by MTN, billing me for the month of March for data-usage and realised that my contract has not been cancelled and MTN has automatically put me on a month-to-month contract (without my concern). No courtesy call or whatsoever from MTN was received to discuss the variations (month to month contract).

Subsequent to receiving the sms notification that my account will be debited in April, I then called MTN to cancel the contract and the person (Hutton- A) who assisted gave me the reference number (***). I then received the sms by the end of May stating that my account will be debited AGAIN and was furious that my account has been wrongfully debited since March even after the contract has expired and I have made calls (135) to cancel the contract.

I then went to the MTN store to find out why it is so difficult to cancel the contract. The sales consultant told me that the cancellation is not done at the stores, and I will have to call the MTN retention unit to make a follow up with the cancellation. The consultant tried to assist however they were told by an assistant at the MTN retention unit that they could not cancel the contract as they are not sure if there is an outstanding amount on my balance owed to MTN hence they could not cancel. I told the sales consultant that I had a debit order arrangement with MTN and they cannot tell me that I have an outstanding amount that I am owing MTN (attached is the invoice from MTN).

MTN continued to **** the money out of my account from the month April, May, June, July and August an amount of R587.55 while I have cancelled the contract. My request is for my money to be refunded in full as the relationship is ruined. Kindly note that if I am not getting any positive response from MTN I will escalate the matter to the relevant bodies that MTN report to.

I WANT MY MONEY BACK !!!!!!!!!!!!!!!!!!!!

Kind Regards