BG
Byron G

1 reviews | Active since Mar 2016

08 Mar 2016, 12:24

The Worste Service/Lack of Service

have been calling MTN since Yesterday to sort out my contract with them. <br> I have apparently run out of air time on a contract with free minutes. I cannot load any air time vouchers as my bundle does not allow as I am NOT on a top up. <br> Yesterday MMTN system was supposedly down, chatted to an agent and Manager on Duty who Promised to call me back once system up to rectify. <br> This morning I had to call back, spoke to an agent who confirmed that has sorted out and to restart my mobile.<br> I then call back for a second time and the agent tells me to try setting my limit on my mobile. <br> I refused and stated that it must be done while I am on the phone with her as this is long overdue and highly urgent. <br> was placed on hold for 7 further minutes and seems the call was lost/cut. <br> do you think MMTN would call you back......???? NO<br> this has been happening for the last 3 months. last month I did not even utilize my free minutes and my service stated \reached your limit recharge\"?????<br> After being a loyal client for the past 10 to 15 Years!<br> Highly considering a CELL C buy out of this MTN contract that is of NO USE at this point!"

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Mar 2016, 10:55
Official
Hello ByzG,

Thank you for your post.

On the system it shows that the line is open for making calls.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo