The worst telco in the country that pretends to be about communities.

Hi there,

Please see me ref no: REQ*** ACCOUNT NO: A*** - Cancellation

Please see the letter written and shared with MTN on 23 May 2023

I hope this letter finds you well. I am writing to formally request the cancellation of our mobile data subscription with MTN for 20 Fundanathi student users. This cancellation is required as our program, for which the subscription was initiated, has now come to an end. We appreciate the reliable service provided by MTN during our program, and we are grateful for the convenience and flexibility the mobile data subscription has offered to our students. However, with the conclusion of our program, we no longer require the services provided under the current subscription. We kindly request that you cancel the mobile data subscription for the following registered numbers, effective from the end of the program on 30 May 2023. We would also appreciate your guidance on any further actions required from our end to complete the cancellation process. If there are any outstanding fees or paperwork that need to be addressed, please provide us with the necessary information, and we will promptly handle it. We would like to take this opportunity to express our gratitude for the exceptional customer service we have received from MTN throughout the duration of our subscription. Your responsiveness,reliability, and professionalism have greatly contributed to the success of our program, and we sincerely appreciate your efforts. Should there be any inquiries or clarifications needed regarding this cancellation request, please do not hesitate to contact me. We value your support and cooperation in this matter. Thank you for your understanding and prompt attention to this request. We look forward to a smooth and hassle-free cancellation process.

After countless interactions with the agent who signed me on and after pleading for a cancellation we are still being charged a monthly subscription fee. To date this has cisted us over R36k for youth that are no longer in the programme and not using the data.

I wonder if the CEO knew that this is how small businesses are treated if he would be happy, especially considering that MTN claims to be a telco that cares for SMEs and its communities.

We work with young people in the most remote areas and thought that because MTN usually have better connectivity in rural areas this would be a smooth operation. It has left nothing but a bad taste in my mouth. The level of disrespect from agents like Ntsako and Thatho Mosenyi has left me with no choice but to report this on hello Peter. As a customer I felt highly disregarded with no regard or follow up. Please I beg please cancel this subscription I can’t afford to lose another R36k