1 reviews | Active since May 2016

31 May 2016, 13:18

The worst service provider known to man

<p>So this useless country we live in thats filled with *****s and nyaope smokers, we all wake up early in the monring unaware of what will happen. I am doing shopping for an interview the next day, i have a big luggage bag on my shoulder and my phone rings, i take out the phone to answer the call, leaving my bag open. i get tapped on the shoulder by a lady that seems to have been following me, telling me to close my bag. i wrap the call, put my phone in the front pocket of my jacket to close the bag. less than 5 minutes later, i sit down to fit on shoes and the phone was gone, i looked all over and all of a sudden the shop is empty. i was pick pocketed. i have insurance on my phone for a reason, if you call that being negligent, would you rather i lie and say i was ****** for my claim to be approved. i am tiold by the IVR that my claim is rejected, 5 hours on the phone tying to get through to someone who will give me an explanation and i am sent from pillor to post. I PAY NEARLY R700 a month including insurance because "**** happens" and i am told by a IVR my claim is rejected? someone call me now....call me on *** because i dont have a ****** phone.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Jun 2016, 19:38
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We have noted that the claim was approved and a new handset was issued for the insurance claim.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***