MH
Michele H
1 reviews | Active since Aug 2012
05 Nov 2015, 10:19
The worst service provider in telecommunications
This is my second complaint within days about MTN. I have been unable to get MTN to remove the prompt for my password when retrieving voicemails, what they have now down is block me from retrieving my voicemails. The prompt is still active & it asks for my password but guess what, when I put my password in, it tells me it's invalid!
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MTN South Africa's replyOfficial
06 Nov 2015, 15:05Hello mishietwo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly note that we do not have access to your number and cannot pick up any details with your ID number. Please provide us with the number in question. May you please reset your voicemail password by dialling 110 OK and follow the voice prompts.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly note that we do not have access to your number and cannot pick up any details with your ID number. Please provide us with the number in question. May you please reset your voicemail password by dialling 110 OK and follow the voice prompts.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply06 Nov 2015, 15:05
Official
Hello mishietwo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly note that we do not have access to your number and cannot pick up any details with your ID number. Please provide us with the number in question. May you please reset your voicemail password by dialling 110 OK and follow the voice prompts.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly note that we do not have access to your number and cannot pick up any details with your ID number. Please provide us with the number in question. May you please reset your voicemail password by dialling 110 OK and follow the voice prompts.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***