The worst service provider in SA

I’m honestly appalled at the service that I have received over the last few weeks and have no resort but to make it public in the hopes of finally getting it resolved.

I upgraded to a phone and watch bundle, only to get sent the incorrect watch. Instead of only asking for the watch back and after about a week of fighting it, they took both the phone and the watch back, forcing me to make do with my old phone even after upgrading.

When I upgraded my contract, I had a call barring placed on my number for absolutely no reason. This prevented me from making and receiving phone calls. I have been trying to resolve this for almost 3 weeks and get passed from consultant to consultant only to be told that there is an open ticket which supposedly should’ve taken up to three days to resolve, but is still not working after about two weeks. I still cannot receive phone calls, so have to work from home so that anyone who needs to get a hold of me can do so through my girlfriend’s phone.

On last Thursday I then got put through to Desmond at the retention department who told me that the cancellation of my upgrade had been finalised and he could help me with a new one. Whilst talking to me the system went down (which seems to be a daily occurrence) and he assured me that he’d finish with the upgrade once the system got back online.

On Monday with still no updates I tried to get a hold of him and a consultant told me they’d get him to contact me on my girlfriend’s number due to the call barring. He didn’t get back to me.

On Tuesday I called and spoke to a man by the name of Abdullah Haffejee who promised me he’d send me an email so that I don’t have to wait in excess of 1hr30min every time to get through to retentions (I have racked up about 10 hours of waiting time at this point). I thought I had finally struck gold and was hoping he’d be able to help me.

However, today (Wednesday) I sent through 4 emails and didn’t get a single response and still no updates on my call barring and contract upgrade.

I am literally offering you my money for an upgrade MTN, how difficult does it have to be?

I am shocked and appalled at the service I’ve received and have absolutely nowhere else to go for help.

Never mind the fact that they messed up the upgrade and can’t get that right, they have literally turned my current phone into a paperweight.

This has been ongoing since 13 Sep 2021. How much longer do I have to wait???

If you knew how out of character a post like this is for me, you’d know just how serious and frustrated I am.