BM
Bonolo M
1 reviews | Active since Aug 2015
10 Aug 2015, 16:25
The worst service provider ever
I bought data bundles and it went missing and my airtime went missing aswell when I call the service provider they tell me that I have used my bundle so I asked them to break it down to me and tell me when I was on the internet and how many data bundles have I used, they tell me they cannot do that, how do they know I have used all my bundles if they cannot see how many bundles I have used, I have called them more that 10 times in less than 2days but still no conclusion. I am very angry at their service because this is not the 1st time this has happened to me<br>
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Replies (1)
MTN South Africa's replyOfficial
31 Aug 2015, 11:45Hello LailahM,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that on 2015-08-10, you were charged from your data bundles and once there were depleted you were charged from your airtime balance for internet connections. On 2015-08-10, it shows that you loaded a R30 airtime voucher and then made a couple of calls, there was also a premium rated call that you made and you were charged R17.10 for it, which used up most of your airtime balance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that on 2015-08-10, you were charged from your data bundles and once there were depleted you were charged from your airtime balance for internet connections. On 2015-08-10, it shows that you loaded a R30 airtime voucher and then made a couple of calls, there was also a premium rated call that you made and you were charged R17.10 for it, which used up most of your airtime balance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply31 Aug 2015, 11:45
Official
Hello LailahM,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that on 2015-08-10, you were charged from your data bundles and once there were depleted you were charged from your airtime balance for internet connections. On 2015-08-10, it shows that you loaded a R30 airtime voucher and then made a couple of calls, there was also a premium rated call that you made and you were charged R17.10 for it, which used up most of your airtime balance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that on 2015-08-10, you were charged from your data bundles and once there were depleted you were charged from your airtime balance for internet connections. On 2015-08-10, it shows that you loaded a R30 airtime voucher and then made a couple of calls, there was also a premium rated call that you made and you were charged R17.10 for it, which used up most of your airtime balance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***