The Worst Service I've EVER had (NO EXAGGERATION)

<p>January 2017 I ordered something from MTN Direct (online store). With huge dramas there I eventually received my product. I then returned the product and received great service from the V&A Waterfront store. </p> <p>The product was due to be collected and contract to be cancelled as per the salesman's request. </p> <p>Once it was collected I wasn't notified. Too my surprise the very first point of contact was on the 18 March which was my Statement of account. They sent the statement of account 18, 19, 20 and 24th March- the most communication I received from MTN. </p> <p>I proceeded to call the dreaded Customer Care line which is usually on a good day a 45min process. No one could help - obviously- after speaking to many people and department after department, everyone shifting responsibilities and blame. All consultants just saying that I will be refunded the amount if it is deducted as there are noted cancellation requests 2 weeks prior to payment debit order date. (which means the initial cancellation email and request was just lost in the wind).</p> <p> </p> <p>31 March I was deducted the debit order amount. </p> <p> </p> <p>I then phoned again for a 42min long call again to be sent to chase another line of communication as they cannot help. Half the communication is apparently now not on the system- so proof of my communications lost. </p> <p> </p> <p>I am now lost as to how to get the money back for an item that has not even been in my possession for 2 months. And lost as to how to never let them debit me again as cancellation seems to be an irrelevant task as debit orders will still go off.</p> <p> </p> <p>Their inability to help has literally cost me unbudgeted for money.</p> <p> </p> <p>The only service I have enjoyed is from V&A Waterfront and Hout Bay branches. The only people who have acted like they care about their clientele.</p> <p> </p> <p>I cannot wait to have this matter resolved and to have nothing to do with this company.</p> <p> </p> <p> </p>