CM
Carel M
1 reviews | Active since Sept 2013
03 Sept 2015, 14:13
The worst service hands down I ever experienced
I received a bill that is more than 10 times my normal account.<br> <br> So I went to Fourways Mall MTN, which said they will log a request for an itemised bill, TWO WEEKS AGO!!<br> <br> Then I phone yesterday to get an itemised bill, so I was told I will have to pay to get it within the same working day, which I agreed to. <br> <br> STILL no itemised bill today, and the response from the new service agent is, no sorry, it will take 3 days!!<br> <br> So firstly you charge me AN ASTRONOMICALLY HIGH amount which I am 100% sure of is WRONG!!!!, then you cant even give me an itemised bill in 2 WEEKS as proof!!<br> <br> How pathetic are you!??!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 Sept 2015, 14:37Hello mwcfm,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the 10-09-2015 itemized billing and a URL report was sent to the following email address :***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the 10-09-2015 itemized billing and a URL report was sent to the following email address :***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
MTN South Africa's reply16 Sept 2015, 14:37
Official
Hello mwcfm,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the 10-09-2015 itemized billing and a URL report was sent to the following email address :***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the 10-09-2015 itemized billing and a URL report was sent to the following email address :***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***