The worst service from MTN
Gosh where do I start? Firstly DISGUSTED by MTN!!!!!! Few years ago I have joined MTN, data missing few many times and let it slide, and this was cherry on top! I upgraded for a new phone last year may in Kempton park! Same time as my friend, same network, he couldn't wait to do an upgrade which is due very soon. I decided to contact MTN to find out when I'm due for an upgrade, the agent said 2019, now I thought this is strange! I asked why only then! I was told because I have done an upgrade in 2017 may in the Free State! The agent didn't say where in the Free State and I didn't ask because I was furious to hear such!!! I was advised to go do an avidavity stating that I did not do an upgrade this year in the Free State, sent the email with my id etc. 22 August 2017 was the date! A week later I called..... "it's still pending" ok they said they will send an sms another week passed I called in, "nothing still yet" third week another agent helped and he told me the incident was not logged properly they didn't log it hence the delay! He asked me to email him the documents which I did, three days later I receive an sms to say the case is in process and a few hours later another sms to say the case is sorted! I called in to make sure and I was helped by a lady and she said it was a faulty sms sent to me by the system and the incident is not resolved it might take 24hrs to 21 working days! fine!!!! The next day my data was supposed to be paid in I received only my minutes (50%) of my minutes I usually get 100 minutes 200 sms and 500mb data! I called to fins out and was told it is a network problem they've had many queries regarding! So I decided to go to the MTN store were I did the upgrade I'm the first place last year 1st of may and they picked up that when they resolved the ***** case they put me back accidentally back to the old contract I had if I remember correctly 2014 till 2016! He advised to call me back and sort it out as call centre was offline at around 13h30! Haven't received any feed back as from Thursday! I'm disappointed over the type of service we receive I'm fed up and beyond disgusted!
Mr BA Kheswa