The worst service ever - " No No No MTN "
<p>I have been dealing with MTN from +-2002 and i have been a loyal customer to MTN. Recently i had trouble paying my MTN bill and without fail, MTN called me almost every day to make paymant. I made full payment on the 15th of december and requested for the following :</p> <p>* convert number to pay as you go</p> <p>* Refund all data I paid or</p> <p>* and send written confirmation that payment was received and contract account is closed. </p> <p>To date i cannot get the above done. I tried to call , E-mail , log a complaint online and no luck. The last time I called my account was still open, i was still owing them money and to date from the 15th nobody called me from MTN. Every time i call them i have to spend almost an hour on the phone and i call from my land line so i am charged normal rates and MTN consultants cannot help me, some even cut the call on me.Worst company to deal with. </p>
So i wont be getting any of my data back. I paid in full for those months , MTN did not discount me. I understand that i did not make payment on time , However i did pay my bill in full. When i spoke to the consultant who call me on the 15th of december I did tell him that I will make payment and I required 1> Number to be converted to pay as you go , 2> Refund for all the data i paid for and 3> a letter from MTN stating that i paid my account and my MTN account is closed . He advised me that it will be done. He called me @ 9:08am on the 15th of December , he did advise me that the calls are recorded . Please check on this recording. If he could not do all of this he should have advised me the same time. Kindly note that he provided me with the amount , banking details for payment to be made and i made payment on the 15th. Please investigate.
So i wont be getting any of my data back. I paid in full for those months , MTN did not discount me. I understand that i did not make payment on time , However i did pay my bill in full. When i spoke to the consultant who call me on the 15th of december I did tell him that I will make payment and I required 1> Number to be converted to pay as you go , 2> Refund for all the data i paid for and 3> a letter from MTN stating that i paid my account and my MTN account is closed . He advised me that it will be done. He called me @ 9:08am on the 15th of December , he did advise me that the calls are recorded . Please check on this recording. If he could not do all of this he should have advised me the same time. Kindly note that he provided me with the amount , banking details for payment to be made and i made payment on the 15th. Please investigate.