THE WORST SERVICE EVER - MTN

My phone was ****** in May 2015 it is now the end of July 2015. I have been trying to claim from MTN Insurance that i have been paying every single month for. I have been sent from pillar to post saying that my claim will be escalated. I have requested voice recordings of telephone calls as they say that all calls are recorded which obviously is not the case because i am STILL waiting for these recordings and NOT ONCE have i been contacted. Ive been asked to send through dispute letters for my claim and have sent through each and every required document and nothing has been done up to this point.<br> <br> I AM ABSOLUTELY LIVID AT THE SERVICE I'VE BEEN RECEIVING.<br> <br> As a loyal paying customer I expect a higher level of service especially from a company who claims to be of such a high caliber.<br> <br> MTNs service has been appalling and this has been an absolute nightmare trying to rectify.<br> <br> Ref number - ***7<br> <br> <br>