1 reviews | Active since Jul 2016
THE WORST SERVICE EVER!!!!
<p>It has been 4x months now that I am trying to sort out my account with MTN. Since Autopage has closed down our accounts have been a mess. I have been phoning and going to the stores to sort my account out and they simply just dont bother sorting anything out. Now you get billed for two pakgages where you only singed up for one. and then you get a bill for nearly R4000 where you are on a MTN100 package. I am so sick and tired of this ****. Cant believe that a customer service agent cant even assist you over the phone. They dont respond to emails. - so I guess I am also just waisting my time with this, beacuse I wont get any responce either.</p> <p>So this is going to be a long battle, well hey guess what - it has 4x months now.</p> <p> </p> <p>What a joke. MTN IS BY FAR THE WORST SERVICE PROVIDER EVER.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You contract was changed from MTN 500 to MTN anytime 100 TU. The reason why the bill is high is because there was charges for moving from a high package to a lower package. It is a Handset/Device charge.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You contract was changed from MTN 500 to MTN anytime 100 TU. The reason why the bill is high is because there was charges for moving from a high package to a lower package. It is a Handset/Device charge.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Well Thabelo I think you need to go have a look again at everything. I have sent my Autopage contract to your agent where it gives you what my package entails and what the charges are, and it is clearly not the same as what is on your Invoices, when I did my upgrade I downgraded my package, so you have now charged me the incorrect package since the contracts have been moved over to you. So don't give me the above answer. You are ripping people off and just could not give a **** about it. I've sent emails every day to sort it out and still I get no reply. My account gets debit incorrectly. Seriously, if you want me to take this further I will...... I am getting tired of this........ If you go have a look on Hellopeter there is a few people that I see that has the same problem.
Well Thabelo I think you need to go have a look again at everything. I have sent my Autopage contract to your agent where it gives you what my package entails and what the charges are, and it is clearly not the same as what is on your Invoices, when I did my upgrade I downgraded my package, so you have now charged me the incorrect package since the contracts have been moved over to you. So don't give me the above answer. You are ripping people off and just could not give a **** about it. I've sent emails every day to sort it out and still I get no reply. My account gets debit incorrectly. Seriously, if you want me to take this further I will...... I am getting tired of this........ If you go have a look on Hellopeter there is a few people that I see that has the same problem.