The WORST service, ever!!

Item: MTN South Africa
Rating: 1
Author: Johan V

Placed an order for a new cellphone contract on MTN Online Shop on 5 June 2018 and got email acknowledgement promptly. Same email promised "One of our dedicated agents will contact you within 48 hours".

Two follow up emails from me (Yes, you've guessed it - no responses either) later and more than a week since the order placed - no response whatsoever!!

Not interested in my business?

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

15 Jun 2018, 13:35

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that the account was approved. The account number A*** connected with cell number ***. This package is for a 3GB data package and we do pick up usage on the sim card.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply15 Jun 2018, 13:35

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that the account was approved. The account number A*** connected with cell number ***. This package is for a 3GB data package and we do pick up usage on the sim card.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

Johan V's updateReviewer Update

15 Jun 2018, 15:25

Dear Alice, you clearly did not use the reference that I supp****. Copied from your email to me: Your reference number is: ********** 14, Your order: Phone, Plan, Quantity, Total p/m Apple iPhone 7 32GB, MTN Made For Me S 1 349.00

Johan V's update15 Jun 2018, 15:25

Reviewer Update