1 reviews | Active since Dec 2016
THE WORST SERVICE EVER
Wanted to open an account with MTN for a sim only contract, when I got to the store I was informed that someone has **********ly opened an account(iPhone8) using my ID number. They then asked for a copy of my ID and an affidavit which I supp****. A week later I get a call from attorneys saying MTN has handed over my case to them because I am not paying my contract. I was then asked to supply the attorneys with a signed, certified copy of my ID, and was told my case is with MTN ***** department. That was 2 months ago. When I call MTN I'm placed on hold while waiting for the ***** department until I'm cut off
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly send the certified copy of your ID and affidavit specifying that you didn't upgrade your contract to *** will then log a request with ***** department for further investigations.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly send the certified copy of your ID and affidavit specifying that you didn't upgrade your contract to *** will then log a request with ***** department for further investigations.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,