THE WORST service ever!

I booked my phone in for repairs in October 2017 at the Clearwater mall store and I was assisted by Bongani.

After two weeks of not getting any feedback from the repair centre I followed up with the store. The Consultant was not helpful at all and avoided my calls. After numerous attempts I was assisted by Sbongile who then told me that the phone had been booked-in with an incorrect IMEI number by the sales assistant and was returned by the repair centre (this was already 3 weeks since I gave them the phone).

The phone was then returned to the repair centre on the 16th of November 2017. I spoke to the manager Bheki who promised to expedite the claim but never got back to me after that. My main issue here is that both Bheki and Sbongile always promise to provide feedback BUT never do that without me having to bombard them with calls.

I requested a detailed quote from the repair centre so that I may be able to forward it to the insurance company along with my claim form which to date I still have not received. To top it off, I was then told that the staff from could not provide the repair centre with proof that the phone was indeed bought from that shop (the contract could not be picked up on the system!).

I am going for a month now with no phone and no proper assistance from anyone. The Clearwater's MTN staff has provided me with terrible service and this seems to be the norm from the manager downwards.

I really cant wait for this contract to expire so that I may go to another service provider. I would DEFINITELY not recommend MTN to anyone in my networks.