The worst service ever

After finding out i wont receive any funds from employer and uif fund. I went to mtn store and found out you can get relief payment for 3 months. Sent numerous emails to the covid email and customer care and from my mtn app. Waiting over 2 weeks now cant get through from the customer care phone line. They will block my phone now after not replying on all my emails and i have a letter from my employer stating im not getting any funds.i keep getting issues now with mtn. Rather switch users at december. They won't think of u during this lockdown only want money even if you dont have any and need to provide for family