Hellopeter
Share Your Experience
cM
christo M

1 reviews | Active since May 2016

06 Oct 2021, 12:04

The WORST Service

On the 25th of September 2021, I was due for an upgrade on my MTN account. Since then I have been in contact with several MTN stores trying to cancel my account. Yesterday 05/10/2021 I was instructed by an MTN store to call 135 as they do not do cancelations in store. I proceeded with the call and was on hold for a consultant for more than an HOUR!!!!! I then again called this morning, 06/10/2021 twice and was on hold for another 20 minutes and then I was cut off and the second call today I was on hold for 45 min, and still, i couldn't get hold of a consultant in order to cancel my account with MTN.

The reason for my cancelation is due to several years of POOR service connectivity. MTN is so expensive and provides the WORST service I have EVER experienced from any service provider and my experience in the last several days has just been yet another confirmation thereof.

PS I don't even want to rate them any stars however the site doesn't allow for that.

0
Replies (1)
cM
christo M's update08 Oct 2021, 12:21
Reviewer Update
I still haven't had ANY feedback on this matter. I have made several calls to 135 since this review and each time I am placed on hold, and I hold on for more than an hour. As I'm typing this review I am on hold for 57.59 min. I have called several MTN stores and all the employees I have spoken to indicate that the cancelation department works like that and that they take very long to answer calls, but that's all I can do, and they can't assist me in any other way, I have to call and wait for someone to answer. THIS IS ABSOLUTELY SHOCKING!!!! How is any customer suppose to cancel their accounts???? They are now billing me per day after my contract was due for an upgrade, so the longer they take to respond in any form or matter I end up paying more!