The worst service and unprofessional conduct experience ever.🤬🤬😡😡

I called MTN 4 weeks ago to get a Month-on-month contract with them. I got a call after I struggled a bit online to confirm the payment. I was told that the process was completed and I would get a link to finalize the payment for two months if you include the "pro-data". I made the payment and even got an email confirming that the payment has been received. This was on the 5th of June. I then called to confirm the transaction still and told my router would arrive between 5 to 7 days. I allowed the given time to pass and there was no delivery still. I called MTN on the 26th to find out what the hold up was, and was told that my order was cancelled, but also got reassurance the manager would work on fixing this mistake, start a new application for me and I would receive an email... Which I never received. Then called the following morning (27th) find out what happened to the promised email and still got the same feedback as yesterday. That the manager will work on fixing the issue and send me an email again before the end the day... And guess what? No email received. I struggled to get through on Monday 30 and figured its due to it being the last day of the month. I called again today (1st of July) and got connected to the new contracts department and asked to speak to the manager, told to hold for the manager, only to find myself in a different department, where the lady was not the manager, for one... And did not know why was the call was transferred to her in the first place. You service is so bad that even taking a. Package that doesn't need you to worry about nonpayment is still a struggle for you. You way of handling client queries and service would have been on zero according to my rating, if the system allowed it. You do not deserve even a single star rating