THE WORST SERVICE

Hi

Debit order after contract cancellation MTN and *********ly charging its customers unknown amounts, they are number one. I have been a loyal customer for many years, many many years. I started having contracts with them and it was all good. Until they started overcharging me, and when I called in, i never straight or uniform answers. It was either this or that or let me transfer you or whatever.

I decided to cancel my contract, it was near its end anyways so i didnt want to renew. I called in a month before and kept calling just to make sure all is good. My contract had ended already. To my suprise today, they want to do a debit order on my account and again its a charge that doesnt make sense still like wow.

Kanti you are going to keep overcharging me even after my contract has ended, the question is until when madoda. Until when?

This is a complaint I logged on Hello Peter last year.

Two issues:

1. MTN was overcharging me on my 24 months contract and they do not provide reason that is satisfactory as to why. When I call, different agents tell me different things. That should be *******. Phone contracts are locked in for a price. And itemized billing on my side was never something I had request and I think statement would show as a zero and I never request to see who I am calling etc.

2. I called me ahead of time to cancel my contract and agent told me it's all good next month I'm off the hook. The above is one of the reasons I wanted to canc. Cause MTN has been doing wrong. To my surprise after cancelation MTN sent me an invoice. How come when I was told I'm done and I cancel on time I won't need to pay? I have been refusing to pay this amount since last year and the debit order will keep bouncing until I get proof that the money I paid all those months was 23 months and not 24. No one wants to send a copy of my contract or a statement for the past 2 years for me to audit and then take it from there. They are harrasing me and threatening legal route when I simply want this matter resolved and off my back. As a customer I have rights. All they want is the money, without an investigation. Then the bills goes where?

I am so frustrated and annoyed and frankly, I am ****ed off.

No one is attending to this and I do not know where. Else to go. I can have lawyers involved I can't financially afford that.

But please can SOMEONE PLEASE ATTEND TO THIS MATTER, PROPERLY. SO THAT WE CLOSE IT.