The Worst Service

Asked when upgrade was due.<br> Rep**** to 2 MONTHS later after voicing complaint.<br> <br> Told am due for an upgrade and will make it happen and be delivered on 28th Oct.<br> No device delivery.<br> Had to call them and voice many complaints.<br> Finally operator (Bradly) got back to me.. Same operator that made promise for 28th Oct delivery.<br> Made light of situation, stated was system error - This is after other operators and supervisor confirmed upgrade was not put through at all.<br> Bradly audacious **** and when confronted displayed lack of empathy, unapologetic and antagonizing demeanor only exacerbated the situation. <br> <br> Supervisor stated would make a plan for delivery of device today 29th Oct.<br> I asked for this in writing as MTN's word is meaningless and wanted a call today on status of delivery.<br> No call or email.<br> Called Call Center again today asked for them to get back me - No reply.<br> <br> I haven't a clue of what going on despite the many people I have chatted to and all the promises made. <br> This is farce, a horrific display of customer service.<br> <br> 2 MONTHS going on 3