the worst service

I am writing to express my extreme dissatisfaction with the service I have received since the delivery of my MTN router on Tuesday. As a new client, I had expected a smooth and reliable onboarding experience, but unfortunately, this has not been the case. Firstly, I was informed by one of your agents that my address was incorrectly captured as a Cape Town address, despite me residing in Northgate, Randburg. This error is concerning and raises questions about the accuracy of your customer data management. Secondly, another agent mentioned that there are issues with the towers in my area, which suggests that the problem may be widespread and not isolated to my device. Lastly, I was advised by a third agent to switch off the router for two hours in the hope that this would resolve the issue. This solution seems more like a temporary workaround than a proper fix, and it is not acceptable given the inconvenience it causes. The inconsistent information provided by your agents has only added to my frustration. I am left with a non-functional router and no clear resolution in sight. As a paying customer, I expect timely and effective support to ensure that my service is restored without further delay. My reference number is ***. I kindly request that this matter be escalated to a supervisor or technical specialist who can provide a definitive solution. I am available for contact at *** should further information be required. I trust that MTN will address this issue promptly and take the necessary steps to prevent such errors in the future. Your urgent attention to this matter is greatly appreciated.