The worst network ever

<p>My phone has been with your repair centre now for over a month awaiting replacement. why is it i must constantly contact you to get an update such as "we are doing stock take" "we are awaiting stock" when i am the paying customer. why is it customers must always complain to MTN for you guys to actually provide your customers with service, well i assume its the service i am paying for cause i sure as hell don't have the phone i am apparently paying for. why must we always escalate matters with your company to get any response from you? oh wait even when you escalate a query through one of your monotone speaking unhappy, unhelpful customer service agents who sound like they are experiencing a tremendous amount of pain (maybe the pain of working for MTN and knowing that they are just going to sit and take complaints on lack of service) nothing comes of that either.</p>