The worst network ever
<p>My account was behind because Mtn decides to incorrectly balance my account I called Mtn 5 times to ask what extra charges they added and that needs to be removed because I spoke to a woman and made arrangements to pay it the following month after my first complaint on hellopeter. It's been 2 months later and I have paid MTN a amount of R1500 and then called the mtn call centre told them I have made payment. They must please call me to tell what they added extra charges to be removed so I could square up the account. After 2months no has called and eventually this collection agency calls me that I owe them still +-R2000 when I paid a portion so what happened to my money. This is the worst network ever please don't use them and **** service. </p>
Good Day Jonathan Abrahams
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Legal department for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day Jonathan Abrahams
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Legal department for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,
