GM
Gino M
1 reviews | Active since Mar 2013
12 May 2015, 23:26
The Worst Most Pathetic Service Ever!!!
The WORST MOST PATHETIC SERVICE I have ever received! - MTN Call Centre - 3 days later I am still ASKING for the same thing! Not to mention I have had to wait in the queue for about 20-45 MINS EACH TIME JUST TODAY ALONE! I was so desperate and hoped that eventually someone would assist just so I could get internet access and use the data I bought before it expired. The IVR on the hunt-line repeats same options forever without giving you an option to speak to a consultant . It's like MTN is DISCOURAGING CUSTOMERS FROM CALLING in with problems. And when you get thru some 45 mins later the so called
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MTN South Africa's replyOfficial
13 May 2015, 09:40Hello Gino Mjilo,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply13 May 2015, 09:40
Official
Hello Gino Mjilo,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***