1 reviews | Active since Nov 2015
The Worst Mobile Network in History
MTN offer all these great deals on TV magazines everywhere, but it's all a front their wall in shops are just as bad as their customer service line: 173. I tried to port over from Vodacom to MTN after being convinced by family members that they are great I walk into their store in Eastgate wait in line for 20 minutes to be told that the system is offline so we will have to action the port manually to my dismay the advisor had to call someone that was off to talk them through the port, bearing in mind this was 26/04/2016 once we got through that I was advised to wait 24 hour and will be up and ready on the MTN network which was fair. The next day I try my new MTN sim card and it's not work what's worse is that my Vodacom sim card was no longer working. I go to the same store in eastgate again to be told that i would have to wait an additional 24 hours because it was a public holiday but no I called in the whole weekend trying to speak to someone in the porting team which my call got cut off every time I tried. I've just been fed lies and excuses and extended SLA's that were ****. The finale was when I was told I now have a reference number but when I call customer services they have no IDEA of the Reference Number. Port Query Ref No: *** Stay away from MTN ***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The number *** is active on the MTN network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The number *** is active on the MTN network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
