1 reviews | Active since Jul 2016
The worst insurance you on planet earth
<p>I submitted a claim on the 4th of August, I received an email stating that I would receive a response by the 5 days. 5 days passed and I had not received anything. On the 10th of August I called the ********** 064 number and the automated voice said that my claim is approved. When I went to the store I was informed that my claim was still with their consultants and the automated voice was faulty. I sent an email making enquiries, also spoke to a very rude Ayanda from MTN. </p> <p>Today is 11 days after I submitted my claim, and I have not heard from MTN. </p> <p>I will never ever again take insurance with MTN, their service is extremely ****py. </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
All that MTN is able to do is make empty promises and not keep to contract that was entered into. Had I been the one to miss one payment, my insurance would have been terminated.
Today is the 15th day since I submitted my claim and I have not even received a single call rom MTN, and I keep on being told that my claim is being handled.
Stop apologising and make sue that I am assisted.
This complaint is heading straight to the OMBUDSMAN.
All that MTN is able to do is make empty promises and not keep to contract that was entered into. Had I been the one to miss one payment, my insurance would have been terminated.
Today is the 15th day since I submitted my claim and I have not even received a single call rom MTN, and I keep on being told that my claim is being handled.
Stop apologising and make sue that I am assisted.
This complaint is heading straight to the OMBUDSMAN.