The worst experience by far with a network that seems to be world wide.

Dear MTN

I'm writing to express my disappointment with my 3 years of experience with MTN. I have been a loyal customer I had a contract which I was paying timeously every month. Once my 3 years where done and I decided I no longer wanted to he on contract anymore they offered me a month to month which I refused, but I got billed anyway. I called in trying to cancel the contract and I was told it will only be cancelled a month later which was at the end of October. I decided I wanted to take a contract out this year with a different service provider, this is when I found out I was somehow still in debt. I was directed to call experian, to find out who listed me adversely. This is when I was told it was MTN who blocked my account for R196. I was advised to call the legal department and request a paid up letter, this is where I waited for over 3 hours and 30 minutes for a consultant which never answered. The number they gave me was ***. Thereafter I called an MTN store to find out why my call wasn't being answered and I was told that i should not be waiting that long. I am very disappointed and upset. This is absolutely pathetic and I will never advise anyone to use MTN as my experience has pushed me far away from them. Nobody seems to he able to help me no matter who I call I just keep getting directed elsewhere. Unknown charged have also been added to my account which I have no knowledge of. For months these charges have been popping up seemingly out of nowhere when I have already paid whatever amount was due. MTN you are keeping me from moving forward as you are putting me in arrears even though I don't owe anything. Nobody can tell me where these unknown charges are coming from as well, and I refuse to pay it as I have already paid more than I actually owed. I want my name to be cleared so I can move on with my life.