THE WORST EVER SERVICE FROM MTN!!!

THE WORST EVER SERVICE!!!

To whom it may concern:

I have no choice but to please ask you for help in the below matter, please urgently assist.

Below you will see a mail that has been sent with regards to the current struggle i have between mtn and cell network, This has been dragging on for more than six months now, and i did everything promptly that was asked of me. Yet i don't receive any feedback neither from mtn nor cell network.

In short, I did an upgrade through cell network six months ago after an agent called me and urged me to upgrade, i was completely mis informed and mis lead by the agent assisting me, I was promised a very low monthly subscription till end of May, after receiving my new phone a lot later than what was promised I started to receive extra ordinary large bills, i was not told that there was aditional charges. On multiple occasions since December last year, MTn has double debited my account. Then i have had a great financial loss over the last six month having to cancel important business to spend countless hours on the phone to get this problem sorted out, yet nothing has been done.

I am sure you can understand my frustration at this point.

Your urgency in this matter will be greatly appreciated.

Kindest Regards, H J Badenhorst ***

Subject: Urgent Resolution Needed for Account Issues - ***

Dear MTN Customer Service,

I hope this message finds you well. I am writing to express my extreme disappointment with the service I have received regarding my recent upgrade and subsequent billing issues. My name is Henk Badenhorst, and my contact number is ***.

I recently upgraded my device, as advised by one of your agents who contacted me. Unfortunately, the upgrade process has been fraught with errors, miscommunication, and unfulfilled promises. Despite being assured of a smooth transition and a discount on the account, I have encountered numerous challenges and unexpected expenses. A promise was made to me that my bill we be at a minimum cost to me for a period of time ending in May, after that I will be billed the full amount. This did not happen.

Firstly, the promised discount was not as substantial as initially stated, and I was not informed that additional subscription fees would apply. Furthermore, the delivery of the device was delayed, causing me to rearrange my schedule and incur financial losses. When the device finally arrived, it did not meet my expectations, prompting me to request a return. A day or two afterwards my current device stopped working, I then contacted the courier to deliver again, I was told there would be a delay on the delivery as I am in an outlined area, and I was perfectly fine with that. After I received the device I started to get exeptionally large bills from my network provider. The person that called me mentioned while doing the upgrade that if I am unhappy with the device it can be returned to my nearest MTN store, that I did two or maximum three days after I received it. Upon me returning the device I was provided with a IRMS number.

Despite returning the device to my nearest store and receiving confirmation that it was in perfect condition, I have continued to receive exorbitant bills from MTN. Additionally, my bank account has been subjected to multiple debits, compounding the financial strain caused by this ordeal. Despite numerous attempts to seek clarification and resolution through your customer service channels, I have been met with long wait times, dropped calls, and a lack of meaningful communication.

This situation has not only been frustrating but has also had a significant impact on my financial stability and credit score. I am paying for a device that I do not possess, and the unresolved billing issues reflect poorly on my financial record.

I urgently request that you investigate this matter thoroughly and rectify the billing discrepancies on my MTN account. I implore you to expedite this process and provide me with a prompt resolution. Additionally, I would appreciate regular updates on the progress of this investigation to ensure transparency and accountability.

I trust that you will address these concerns with the seriousness they deserve and take immediate action to restore my confidence in MTN's services. Your prompt attention to this matter is greatly appreciated.

Thank you for your understanding and cooperation.

Sincerely, Henk Badenhorst ***