The worst ever service at MTN Sandton City!

If I could give zero stars I would! 2 months ago, I discovered that my wife's flip phone was no longer registering on any network due to a technical fault and so I suggested that we look into opening a contract which we eventually did because she needed one urgently. At the end of the contract approval, she received a brand-new Pura 70 phone along with a gift box which said, "Huawei Gift."

In it, were 2 phones (Samsung Galaxy S24 + a Galaxy A55) and a Wi-Fi ****le pending the delivery of a Huawei Tablet which has yet to materialize! A week and a half ago, my wife received a call being told that those gifts were not meant for her/us (just under 2 moths after they were "gifted") and had to be returned. We acknowledged this error in judgement from MTN Sandton City and stated that 1 of the phones had been ****** requesting an Uber and the other in use since I had given my old phone to my sister that now recently also had a faulty phone.

We asked for time to get our affairs in order so that I could get another phone, backup my files and restore my files. Whomever the manager or supervising officer seemed fine with this and then 24 hours later we received a call from another manager, I assume regional or higher demanding everything back by close of business on 16 August. "Why are you making such a big fuss, the items don't belong to you!" I was busy still using the one phone, running errands and, was never afforded a chance to get my affairs in order. I lost everything that had not yet been backed up! We dropped off everything at 20:03 that night to avoid drama and now had no way to communicate thanks to this manager who even threatened my wife with police and forensics as if we held up the store. No apology was offered for the mix up nor the inconvenience of everything but, pure rudeness and lack of understanding instead.

An honest mistake was made by the sales person at the store but the manner in which things were handled was absolutely appalling! They claimed that a literal gift bag/backpack and the tablet were meant to be the gifts. I'm sorry but if this was the case, why after 2 months have these gifts not yet materialized? Are they being delivered from another planet? Because standard turnaround time for shipping should be 2 - 5 working days. There has been no effort to contact my wife since the incident and no apology issued.

If this is the MTN way of dealing with customer service, then I would never recommend anyone be involved with a corporation that lacks basic ethics. This is officially the worst service ever!