THE WORST CUSTOMER SERVICE RESPONS EVER

ON 29 November 2017, I was contacted by quadrant, s service provider of MTN, they advices me that I can upgrade so I did, the whole process was handled over the phone, I was extremely happy because my current phone is currently in for repairs. After days and then weeks, of not receiving a sms, phone call nothing for my repaired phone and or waiting for the delivery of my new phone, I deceived to contact them in 19 December 2017, try to figure out what the issues are, I have spoken to 33 consultants, Andrea & Angelique at customer care. I explained to them, that I have been waiting 3 weeks, and have yet to received my phone or my repaired phone, I was told, that I need to phone quadrant directly as its not MTN who is delaying the process, so I did, I spoke to a lady and whom was very rude, only said that the delivery is still pending as they are still doing check on me....seriously they phoned me not me them, I already have an existing contract with MTN and this was mearly an upgrade. I phone MTN back and tried to explain, no one was willing to assist, no one was willing to assist, I asked if I can then cancel my contract because, I am currently paying for I phone I don't have. I am paying for a service I don't receive, the consultant did not even know what the cancelation fees were and was unable to assist, so I took it further and tried to contact them via FB, a consultant by the name of Tammy responded saying that they will look into it, I then asked how long it will take I was only responded with 3 working days, seriously have I not waited long enough, I have been with MTN for 10 years, I have been a loyal customer, but it seems that they do not wish to return the loyalty, I need this to be publically be known MTN has no intention of assisting customers or trying to resolve matters they continue to undermine their clients, I am very much disappointed, and still without a phone and still do not know, when I will receive a mere sms or phone call.