The Worst Customer Service I have ever received
<p>I am switching. And that has to mean something. In all my days, I have never received such poor customer service. I have been an MTN customer since...well 20 years probably. Now I am moving. Has anyone tried to call Customer Service at MTN? You CANNOT get a real live human being to speak to. Try it. Dial 808 and see for yourselves.</p> <p>If you go onto Vodacom and Cell C, they boht have options to speak directly to them. Not MTN.</p> <p> </p> <p>So I could not even resolve my problem as I could not speak to anyone.</p> <p> </p> <p>Really quite pathetic for a telecoms company.</p> <p> </p> <p>Time to switch.</p>
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Replies (1)'s updateReviewer Update
05 Oct 2016, 09:13Dear MTN
Your answer is no answer at all. The question is a very simple one: If I have been provided a Service Provider, which is MTN, then SURELY I should be able to speak to my Service Provider (YOU) to get help? But there is no person with whom one can speak. Subsequent to my posting on Hello Peter, I also posted on your facebook page. Twice. And I was PROMISED that someone would get back to me. Shock and horror - I have heard nothing at all.
There is no service from MTN at all. Am I the only one having this problem with MTN? Try call their so called 'customer service' number 808 and you CANNOT reach a person. It is unacceptable.
's update05 Oct 2016, 09:13
Reviewer Update
Dear MTN
Your answer is no answer at all. The question is a very simple one: If I have been provided a Service Provider, which is MTN, then SURELY I should be able to speak to my Service Provider (YOU) to get help? But there is no person with whom one can speak. Subsequent to my posting on Hello Peter, I also posted on your facebook page. Twice. And I was PROMISED that someone would get back to me. Shock and horror - I have heard nothing at all.
There is no service from MTN at all. Am I the only one having this problem with MTN? Try call their so called 'customer service' number 808 and you CANNOT reach a person. It is unacceptable.