THE WORST CUSTOMER SERVICE I have EVER encountered without doubt

I wrote a review about a month ago about how BAD MTN customer service was, I got a stupid secret apology here which added insult to injury, since JULY I have written to them with my concerns and none have been resolved but I do have to hand it to them they are the best apologisers I have ever come across (perhaps its because thats all the ever do) On July 23 I got Ref No, *** July ***7 August *** none have ever been resolved despite a Mr Jacob Mabotja (also offering his apology) saying he would get the Tech Department involved and they normally reply in 2 to 24 hrs. 6 days ago, due to them not doing anything I went to their store at the Pavillion in Durban and to do what I needed I was charged R116-00 which would have been free on-line so to repeat my previous review MTN has the absolute WORST CUSTOMER SERVICE I have EVER encountered in my 78 years on this earth (shame I click 1 Star now I cant remove it they dont deserve that even