The worst customer service from MTN Insurance.

I had a claim for a lost cell phone that I lodged with MTN Insurance and at first they declined my claim because the EMEI number was different. I then called the repair center and they confirmed that my broken cell phone was replaced without my consent. The Insurance relooked at my claim again, they now came back with a decline again stating that I had been short paying my monthly invoice. I then sent my representation to Wendy. She never responded to me or acknowledge receipt of my representation. I send another message with track delivery status, she then acknowledged receipt of my email saying that I will get an answer by Wednesday 29th. On Monday the 27th I received an answer from Kenneth-Leigh King saying my representation was reviewed and my claim remains declined. I explained to Kenneth-Leigh the circumstances that led to short payments but he was not interested as he is probably get incentives for declining claims. My reason for short payments was due to invoice being delivered late. My explanation was not accepted even though my account is paid up to date.

I will see my contract out and move to another service provider.