The worst customer service experienced ever from customer service agents

After 19 Years with MTN, their customer service agents are the worst I have ever dealt with. That includes there retention department. There is no accountability and they will do whatever they can not to resolve the problem.They simply don't know how and don't listen or read the emails.

Sent a mail re: billing and the contract was coming up for expiry.I would not require them to contact me regarding renewal as I don't ever want to call them my 083 number that was ported to Vodacom. Reply billing is correct but will need your credentials to verify the account holder and you will need to call 808 the cancel the contract.

My last contract has now expired (had 4+- R3800 per month). I am not interested in keeping the number but they are still billing me.

Now the number has been migrated to prepaid but they don't know who gave the instruction.

NO MORE MTN PLEASE