The worst customer service ever from MTN online store .

I have been an MTN customer for almost 4 years and am shocked to see that this company I used to praise as having excellent customer service has deteriorated to WORST in recent months. I have never EVER been into an MTN store and have always ordered my phones and app**** for contracts using the online store this process is usually very fast and I have never had any problems with it in the past UNTIL I app**** this week for an additional contract with the provider. I app**** on Monday and sent MTN about 10 emails asking about the progress of my contract and have heard NOTHING AT ALL FROM THEM.

I don't expect this kind of service from them. I would like a consultant to call me BACK ABOUT MY APPLICATION ASAP. This is not how big cellphone companies should conduct their business.