1 reviews | Active since Aug 2016
The worst customer service ever.
<p>The worst customer service ever.</p> <p> </p> <p>I have been struggling since January with incorrect Data charges on my cell phone accounts.</p> <p> </p> <p>Data is loaded via a banking app an SMS is received stating that the data is allocated to my account and I still get charged out of data rates.</p> <p> </p> <p>If you phone the call centre you will get a different story from each of the agents or is send form pillar to post. It is ridicules.</p> <p> </p> <p>The worst service I have ever received. AND I’m paying for it!!!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the Inclusive Value of the MTN Internet Bundle is charged differently from the Adhoc data bundle. Please be advised that the Adhoc data bundle you load via the banking app/over the counter purchase, is not part of the contract therefore the rates differ from the inclusive contract data bundles.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the Inclusive Value of the MTN Internet Bundle is charged differently from the Adhoc data bundle. Please be advised that the Adhoc data bundle you load via the banking app/over the counter purchase, is not part of the contract therefore the rates differ from the inclusive contract data bundles.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********