The worst customer service at Cradlestone Mall MTN store

I experienced the worst customer service at the Cradlestone Mall MTN store. The level of incompetence was unacceptable, and the staff came across as dismissive, particularly Supervisor Luke and Zandile Siyaya, who need to understand that listening is a key element of effective communication.

The first time I entered the store, the hostility and dismissive behaviour were evident. I stood there while the staff looked at me as though I was unwelcome, until I eventually had to ask if someone was going to assist me. Each time I return, I am met with the same hostility.

Mangaliso did not resolve my query properly, which forced me to escalate the matter to MTN head office. I was consistently reminded that my sale was completed online, which led me to conclude that this was the reason I was treated with disregard (one of the reasons). The staff’s tone was consistently aggressive, which made the experience extremely unpleasant.