The WORST customer service and ZERO help from any agents111

Utter incompetence and absolute terrible customer service are the only words that come to mind.

At the end August, i did an early upgrade on my contract. I was told a specific amount (R3587.87) which would be added to my next bill (at that time, september was already set, thus it would br added to october.)

When i received my bill, it was a ridiculous amount that was nowhwere close to what i was told i would need to pay.

I was quoted R3587.87 for my early upgrade. It was only after receiving my bill and querying the absurd amount that someone told me that amount is excl. vat

It is not my problem that MTN provided inaccurate or incomplete information to me, or that you failed to communicate that the amount stated above is excluding VAT.

After trying for WEEKS to rectify this mistake, MTN had the gall to proceed with the ridiculous amount queried and subtracted it from my bank via debit order.

At this point i was frustrated already, having to go through a different agent every damn time i followed up on my logged query. I was advised by an MTN agent to reverse the debit order, and pay the correct amount instore, which was what I ended up doing.

Not only did this not solve anything (the outstanding amount is STILL on my account), but MTN actually had the audacity to cut my service for having an outstanding bill!!

After having my service restored, i received my new bill for the next month, and what do I see? Another absurd amount on my bill! MTN has added the outstanding amount to my new bill, again without doing a damn thing about my issue.

The only agent who was even remotely helpful was Rhulani

This is absolutely **** customer service!! I can never again recommend you to anyone if this is what you do to your customers!

MTN has a terrible response time to queries being logged and are of absolute zero help when trying to sort something out!