The worst customer service!!!

Firstly their “customer service champions” are light years away from being “champions” the only “champions” they are, are “champions” of getting nothing done!

I took out a contract in 2019, to my surprise they used incorrect banking details for billing, I was then handed over without knowledge and only found out while in the prospects of purchasing a home… I was told I had a default on my name, I then contacted the recoveries company (who also hadn’t contacted me to let me know).. I settled the account in June 2021 and thereafter submitted a paid up letter to MTN who then said they will escalate to their legal department.. some great legal department that is because they haven’t attended to the query since the paid up letter was submitted.. it is more than a month later and I currently still have an open query and I am getting nowhere fast… the “service champion” asked her manager to contact me and let me know what was going on and the manager couldn’t even do that, the excuse was they are working from home and have no equipment to call customers, this must be the best manager in the world to be working from home without the necessary equipment..

MTN customer service is as good as a petrol station without petrol!

You can bet that I’m taking this up and will never even attempt to use this service provider.

I might have to make a sacrifice to the Gods for MTN to actually resolve my query!!