The worst customer experience EVER!

I have received nothing but appalling customer experience from your agents and Supervisor Malinda Mangiza who is so narrow minded that she cannot hear anything else but what she is able to answer, so repetitive even when told that I understand but I'm posing a different question. The Agent that transferred me to Malinda, Khanyi, so robotic, it's almost as if they cannot formulate a different answer apart from their script. Than it's Thandile/Thandeka who so nicely asked me hold and just hung up on a customer. Need I mention Miranda Dlokolo, who answered and decided to keep quiet but has the nerve to send me an sms to rate her interaction. All I asked was that my dispute be taken seriously and my contracting call be listened to, but I guess no one in MTN. Can do that!