MS
MARIANA S
1 reviews | Active since Feb 2018
16 Feb 2018, 15:34
The worst costomer support ever
I took a R69pm contract in October '17. I have been billed R247 every month even though I've sent my contract as proof. I believe my account is at their legal department at this stage. I have sent over twenty emails and made numerous calls. Every time I get the same answer, the query will be escalated. I have not been able to use my phone once as the account has been suspended all this time. This is the worst service I ever had and there is just no one that you can talk to. My emails are ignored as I never get any response. I do not know what to do anymore. Nobody at MTN gives a ****.
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MARIANA S's updateReviewer Update
19 Feb 2018, 09:52Dear Alice, I would like to get a statement please as that is another problem that I have. They sent me an statement once only after I practicaly had to beg. I would like an updated statement please. As for the credits and balance; From October to January = 4x R69 = R276.00. You deduted R274.00 from my account. How is it that I still owe you for December? And where is the airtime that was promised with the package? You have my email address. I would like an explanation pleae.
MS
MARIANA S's update19 Feb 2018, 09:52
Reviewer Update
Dear Alice, I would like to get a statement please as that is another problem that I have. They sent me an statement once only after I practicaly had to beg. I would like an updated statement please. As for the credits and balance; From October to January = 4x R69 = R276.00. You deduted R274.00 from my account. How is it that I still owe you for December? And where is the airtime that was promised with the package? You have my email address. I would like an explanation pleae.