1 reviews | Active since Feb 2012
The worst company there!
<p>ok so MTN blogs my services for 38 rands when i pay R550/m. i have been with this company for about 6years now, i have never ran with their money, but one payment missed, they block your services without even a notice or courtesy call... I called them for the 1st in a month on sunday and they told me that my case has been handed to the legal department, they are not available, i should call the following day, alternatively, left my details to get them to call back as promised by the consultant |I was talking to.</p> <p> </p> <p>I call them on monday, they consultant gave me attitude and told me i should call the department myself, they cant transfer... these are the services my money goes to.... what am i paying for if im always complaining and not satisfied?</p> <p> </p> <p> </p> <p>Until my services are back, MTN must know i will not pay!</p> <p> </p>
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that as per system record, sms reminders concerning the amount of R68.54 were sent on the following dates 2016/04/22 06:44 and 2016/04/28 10:49 and the last sms was sent on the 2016/05/16 10:02 as you were still able to receive calls & sms at the time.
The matter has been referred to the management team of the legal for division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that as per system record, sms reminders concerning the amount of R68.54 were sent on the following dates 2016/04/22 06:44 and 2016/04/28 10:49 and the last sms was sent on the 2016/05/16 10:02 as you were still able to receive calls & sms at the time.
The matter has been referred to the management team of the legal for division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********