LM
Lungile M

1 reviews | Active since Nov 2016

14 Feb 2020, 15:04

The worst cellphone provider that will reap you off with their expensive data and none service!!!

MTN doesn't value their customers, can't wait for my contract to end so that I can cancel it. Im done with MTN. last month I got a shock when my mtn debit order of R490 was now R3421,56, I then called mtn and I was advise its for roaming in November, I went to Mozambique for about 4 days, to my understanding I requested for my limit to be set to R1.00 because I didn't surprises of having to pay more than my normal debit order. I remember I made one call while I was there and after the calls I was charged from my monthly minutes and now to my surprise I was charged separated. I only payed MTN my monthly debit order after their debit order of R3421,56 bounced and I had to pay the bank fees for a bounced debit order. I then made a payment of R500 which is what I normally pay them monthly. I called MTN and requested a statement from the agent and on the statement it doesn't show what I was charged for since I didn't subscribed to itemized billing. on the 12th I then went to MTN website to log a complaint requesting that they send me the itemized billing so that I can check what I was charged for and received an email saying they will contact me within 8 hours to this date nothing. Ref:#*** Today I receive an sms saying MTN has suspended my ability to make outgoing calls due to non payment? Please can someone looks at this and give me a call back as I'm fed up with MTN and just dont have the time to call your useless call centre?

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