1 reviews | Active since Aug 2011
The worst
I had a contract with MTN and lost my job and therefore could not pay. When I got a job I started paying them. I recently requested them for a settlement letter so that I can settle my account they gave me the amount of R 1438.63, and when I tried to pay it, the payment did not go through giving me an error. I then contacted MTN Legal Department and they advised that my account was handed over to Norman Bissett . I contacted Norman Bissett and they confirmed on email that they have no records of my account. When I went back to MTN they advised that they cannot assist as I have to speak to Norman Bissett even after I advised that there are no records found. I have emails proof of MTN Legal and Norman Bissett. Now when I check my credit profile I found that MTN has listed me for R3800. This is unacceptable as I was begging to pay off my debt and MTN could not assist me. I will be taking thing matter further definitely.
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We will engage with the Legal Department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We will engage with the Legal Department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,