wG
waldo G
1 reviews | Active since Aug 2015
03 Aug 2015, 19:07
the worst
had a contract with MTN that they stopped due to no reception, now they force me to pay over R17 000.00, they cant explain what its for and call me everyday demanding money, its not that i dont have the money, they could not deliver the service that i paid for 6 months, it takes about an hour to contact the call center and then they give you another number to call and they say they wil come back to you but they dont, im fed up
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MTN South Africa's replyOfficial
18 Aug 2015, 09:39Hello waldogeldenhuys,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply18 Aug 2015, 09:39
Official
Hello waldogeldenhuys,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,